Multiple applications for different banking services; poor integration and client experiences

Legacy systems, lacking integration with incompatible data models.

Inconsistent client experiences.

No central data repository or agreed approach for centralising data.

Cross-team dependencies across the bank

Evolving regulatory requirements which fluctuate geographically.

Lack of digital strategy alignment and leadership across the bank

giving nexus experience to your commercial clients

We create the vision for the future, to increase client satisfaction & self-service; improve your wallet share and reduce your cost of serve.

Commercial banking

Single Entry point for everyday banking

Persona Driven experience

Commercial client needs at the heart of the design.
Creating a ‘one bank’, product agnostic experience for clients.
Flexible technologies that can adapt to evolving product processors, legacy system transformations and customer expectations.

Understand the Commercial client persona: Jobs to be done
Journey mapping and pain-point identification globally
Data Mapping of existing systems
Prototype and User Testing on options for overcoming the most challenging architectural and data hurdles
Create a vision for how a commercial client can complete their everyday banking needs within an intuitive interface.
Alignment on building the right thing
Lead the development to ensure that the difficult aspects of the solution are built in the right way.

NORMAN & SONS is a consulting firm that has spent the last fifteen years delivering the future of sales and trading in capital markets to firms like Citi, UBS and HSBC.
Our approach has been tailored specifically to avoid the common pitfalls associated with improving the lives of sales & traders.
We only get paid on results.