Author: Graeme Harker

We need shared names for things

When we work on things together we often need to agree what we call things. My daughter and I have developed a language for the most common components to help us build lego constructions as a team. We call this lego block an “eightser”. Our names for these logo blocks are just like the names in a UX “glossary” that we use in service and product design.

The importance of a “glossary” was made very real for me as I tried and failed to get a NORMAN & SONS team onboarded to a bank we’ve not worked for before. To get access to the bank’s systems I needed a secret “token”. This “token” is normally generated by an iPhone app to ensure that it’s me and only me attempting to get access. Unfortunately to set up this iPhone app I needed to have access to the bank’s systems. To get around this “catch 22” scenario I had to call the bank’s help desk to get a temporary “token”. This process was a bit more complicated because I also had a username (that that looked very much like a “token”), an initial password (that’s also looked like a “token”). What was confusing was that this “token” was called a “pass code” on the bank’s logon screen, a “token” in the documentation for new users, and something else by the bank’s automated help desk.

When we’re designing new user experiences for our clients we recommend creating a shared “glossary” of terms that everyone can agree on and that everyone is required to use, not just software designers but also the guys who write the documentation, the guys who record the automated voice messages on the help desk, support staff, everyone involved in creating the service for users.

What did Glue42 just do?

Do you find yourself copying and pasting the same stuff between apps on your desktop all day? If so, you should probably find out more about desktop automation solutions like Glue42 and ChartIQ Finsemble.

Even the London Financial Times is writing about the potential of this technology.

With desktop automation you can:-
– interact with one app and automatically apply selections, filters and focus in another app(s) (including commercial apps like Salesforce, Bloomberg, Outlook, Excel)

– interact with one app and automatically complete forms in another app(s)

– drag and drop between different apps

– and cooler stuff like getting all your notifications in one place and search that works across all of your applications

Up till yesterday, the only way to automate your desktop was to pay a vendor and install their product on your desktop.

That changed when Glue42 announced they have made the core of their solution available as open source. Additionally Glue42 Core leverages a new Chrome technology (called PWA) that means you don’t even have to install their product on your desktop.

In one announcement Glue have removed the two biggest barriers to the adoption of this technology.

We think this is a game changer!

For more in depth analysis of the leading desktop automation solutions download our free research.